CARE, SAFETY AND RESPONSIBLE TOURISM
The Forum team wants our clients to enjoy a well-deserved holiday while they get to know the city of Alcúdia and its surroundings and feel relaxed and carefree. That is why we have taken the necessary safety and hygiene measures and adopted the necessary protocols.
Our facilities will have an internal health and safety committee that will ensure compliance with the COVID-19 prevention protocol.
All our employees will receive continuous training from our Prevention Service on the application of the new COVID-19 prevention health and safety protocol.
The use of masks and gloves and personal protective equipment to ensure your own safety and that of our customers will be mandatory as a preventive measure.
We have strengthened safety and hygiene measures in all areas of work.
All our employees and suppliers, who must have access to our facilities, are obliged to follow the rules established by the protocol and to disinfect the products before receiving them.
Masks and gloves are offered to all our customers on request at check-in.
Payment by card or other electronic methods is preferred as much as possible to avoid the use of cash.
All customers are measured for their temperature with an optical thermometer at check-in.
A disinfection mat will be available at the hotel entrance.
The frequency of cleaning and disinfection will be increased,
Room access cards are disinfected after use.
Reception staff have access to the telephones of the medical services in case a guest should need them.
All our employees are continuously monitored by our prevention service on the ap.
Customers will have access to hydroalcoholic gels in the various rooms of the hotel reception, in the common areas and on the terraces.
The available capacity will be reduced in order to ensure the social distance between clients in accordance with the regulations in force.
Cleanliness and hygiene measures will be taken in the public areas, lounges, spa, etc.
The breakfast service is supported and measures are taken to maintain social distance.
Disposable laundry and disposable materials are given priority.
In the swimming pool, the capacity to ensure social distancing rules will be limited.
The lift can only be used by people making the same reservation.
Following the recommendations of the WHO and the health authorities, the cleaning protocols of the rooms after the departure of each guest have been increased, focusing on the surfaces of furniture, remote controls, door knobs, switches, toilets, etc., which are cleaned with products approved by the health authorities.
Our cleaning personnel have been trained in prevention protocols and have EPIS for their safety.
In order to keep signage to a minimum, information will be available on the Forum's television channel.
The essential decoration will be removed from the rooms to reduce the risk of infection.